Kepsake Refund Policy
Last updated: August 2, 2026
This policy covers the paid Premium plan ($5/month). The Free plan is free of charge and refunds don't apply to it.
Money-back guarantee
If you're not satisfied with Premium within the first 30 days of your first payment, email support@kepsake.com and we'll refund your most recent payment in full, no questions asked.
Cancelling your subscription
You can cancel Premium at any time in account settings. After cancelling, Premium access continues until the end of the period you already paid for; we don't refund the unused portion of a current period outside the 30-day guarantee above.
How refunds are processed
Payments are processed by Paddle.com Market Ltd. as Merchant of Record — Paddle technically issues the refund to the payment method you used. Funds typically arrive within 5–10 business days, depending on your bank or payment provider.
Disputes
Before opening a chargeback with your bank, please contact us at support@kepsake.com first — most issues get resolved faster that way.